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About Us

 

 

Novelty Lights, Inc.

1610 W. Evans Ave. Suite K

Englewood, CO 80110

Toll free: 1-800-209-6122

Local: 303-727-9000

Fax: 303-727-9003

 

About Us

 

Novelty Lights Inc. is a Colorado based company owned by brothers, Tres and K.C. Coors. The company was established in 1999 as a direct importer of Rope Light, Holiday Lights, and a variety of popular novelty lights. Our lighting lines have grown significantly since then; however, we pride ourselves on knowing our customers and their needs and most importantly providing excellent service.  The owners have years of experience working within the lighting field, even before starting their own company, you can trust the quality of our products and the information you receive. Novelty Lights Inc. strives for excellence in every aspect of our company, and we promise to provide knowledgeable salespeople, accurate information regarding products, and answers to your lighting questions, as well as outstanding and friendly customer service.

 

At Novelty Lights, we constantly import the finest lighting from all over the world. Therefore, have the buying power to negotiate lower prices passing on the saving to our valued customers. Our pricing structure is not the inflated pricing offered by  by other websites and mall stores.  We strive for complete customer satisfaction and value your right to a fair price and quality lighting products.

 

Our goal is to create a shopping experience that is convenient, simple, and fun. Please contact us if you have any questions about a product or about the ordering process, our customer service staff will be happy to help.

 

 

Contact Us

Toll Free: 1-800-209-6122

Local: 303-727-9000

Fax: 303-727-9003

Email address: customerservice@noveltylights.com

Tres Coors

President, Operations Manager

tres@noveltylights.com

K.C. Coors

Vice President, Sales Manager

kccoors@noveltylights.com

Brandon Crouch

Sales

Brandon@noveltylights.com

Denis Sullivan

Sales

denis@noveltylights.com

Michael Weisberg

Web Site Sales Manager

Michael@noveltylights.com

Daniel Schuldes

Warehouse Manager

Daniel@noveltylights.com

   

We will respond to your questions!

 

 

 

We sell really cool novelty lights; not customer information. At Novelty Lights we are committed to protecting your privacy. The information you provide is used only within our company to process your orders. We do not give customer information to third parties.

 

Although we do send out an occasional E-mail informing our customers of new products and specials, we do not want to burden you with unwanted mail. If at any point you wish to be removed from our e-mail list, please send us an E-mail at customerservice@noveltylights.com and let us know.

 

 

Our site is 100% secure. All orders processed on our site use Secure Sockets Layer (SSL) Encryption. This is the industry standard for keeping your information out of the wrong hands. All information is encrypted before it is sent over the Web.

 

** August 2005 Do to increased Fuel and shipping cost we regret to announce a 10% increase in our shipping costs**

We are a high volume shipper with UPS; therefore, receive good shipping rates, enabling us to pass the savings on to you. Our base shipping charge is $5.50 and only $.65per pound thereafter.

 

We calculate your shipping cost as follows:

Weight (lbs) X $.65 + $5.50= total shipping rate.

 

Base Shipping Rate

Weight

Price

Total Shipping Rate

$5.50

1

$.65

$6.15

$5.50

2

$1.30

$6.80

$5.50

3

$1.95

$7.45

$5.50

4

$2.60

$8.10

$5.50

5

$3.25

$8.75

etc.

etc.

etc.

etc.

 

** Please note: We are not in the shipping business,

therefore we don't need to make money of shipping costs**

 

Product weights can be found on each individual product page.

For priority shipping rates please view shopping cart.

All orders placed after 1:00PM MST will be shipped out the next day. Orders placed after 1:00 MST on Friday will not ship until Monday.

Please Note: UPS does not ship to P.O. Boxes.

 

 

Our job at Novelty Lights is to keep our customers happy by providing both high quality products and customer service. We will gladly accept any return within thirty days after the merchandise is received. The following steps must be taken in order to process any return for full credit:

  1. Call 1-800-209-6122 or E-mail us at customerservice@noveltylights.com for a return authorization number. We will not accept any returns a without return authorization number.

  2. Include the packing slip and the completed return form in the box.

  3. Write the return authorization number on the outside of the box being shipped.

  4. All return merchandise not in original packaging may be subject to a 20% restocking fee.

You must obtain a return authorization number before shipping merchandise back. If the product is not in excellent condition or its original packaging you will be subject to a restocking fee. You are responsible for the shipping cost of all returns.

If the product you ordered is defective, or if by chance you receive an incorrect item, send it back following the same simple steps above, and we will gladly credit you for shipping costs. When we receive the returned merchandise we will promptly ship you a new item.

 

 

At Novelty Lights Inc. we are committed to pleasing our customers and building a long-term relationship, which is why we only employ knowledgeable and friendly sales and customer service staff. Our customer service hotline is open Monday through Friday, 8:00am to 6:00pm MST, or email us at any time.

 

We offer several ways to place orders, choose the one most convenient for you.

You can order directly from our website using our 100% secure server. We will process your order directly using your Master Card or Visa credit card.

In addition, purchases can be made using our simple off-line ordering process. All you have to do is print your order off our website and mail or fax it directly to us. Simply follow the easy ordering directions and mail the completed order with a check or money order to the address on the order form. Click here to go to off-line ordering page.

You can also fax (303-671-5700) the order form to us along with your credit card number.

We accept the following for payment:

  • Master Card and Visa

  • Check

  • Money order

All orders shipped in the state of Colorado will be charged a 7.3% tax.

We do not accept COD orders.

Please note that an E-mail confirmation does not automatically signify our acceptance of your order. Novelty Lights reserves the right, at any time following the receipt of your order, to accept or decline full processing and shipping of your order for any reason. Further information or verification, for both your protection and ours, may be required for some orders. We appreciate your cooperation and understanding, as we wish to successfully serve all our customers. 

 

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