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FAQ

When will my order ship?

Orders placed Monday through Friday before 1pm MST will ship the same day (excluding holidays). Orders placed after 1pm MST will ship the following day. Orders placed after 1pm MST on Friday will not ship until Monday.

 

Can I ship to a PO Box?

UPS does not deliver to PO Boxes. For packages less than 1lb, you will have the option of selecting "Saver Shipping" which can ship via the US Postal Service to a PO box. For larger orders, please provide a street address for UPS shipping. If you have any questions, please call us 1-800-209-6122.

 

How will I know that my order has shipped?

You will get a shipping confirmation email with the UPS tracking number for your order.

 

Do you offer free shipping?

No. As we like to say, there is no such thing as free shipping. Somebody pays for it! We only charge our customers the fee that UPS charges us for shipping. We keep our prices incredibly low and competitive, and we are therefore unable to absorb shipping costs.

 

Do you have coupon codes?

No, however we do offer quantity discounts.

 

Where can I find information about quantity discounts?

On each product page, to the left of the price, there is a box that describes the tiered discounted prices and the number of items needed to obtain each price.

 

Is your website secure?

Yes, our website is 100% secure and is tested daily by McAffee Secure to ensure protection. We use Secure Sockets Layer (SSL) encryption. This is the industry standard for keeping your information out of the wrong hands.

 

What will you do with my customer information?

We sell awesome Christmas lights, not customer information. At Novelty Lights, we are committed to protecting your privacy. The information you provide is used only within our company to process orders. We do not give or sell any customer information to third parties.

 

How do I make a return or exchange?

We will gladly accept any return within 45 days of purchase. To return all or part of an order, please complete the return form on the bottom half of the sales order that was included with your shipment. Carefully pack and ship your order back to us, including the return form in the box. When we receive your return, we will process a refund to the credit card used to make the purchase. If you do not have the return form, please just ship the items back to us and include a sheet of paper with your order number clearly written on it.

 

What forms of payment do you accept?

We accept Visa, Mastercard, Discover and American Express. You can also pay through PayPal.

 

What are your hours of operation?

You can reach our sales or customer service teams by calling 1-800-209-6122 M-F from 8am MST until 5pm MST. Or email us at customerservice@noveltylights.com anytime.

 

I live in Denver, can I come pick up my order?

Yes, please call us to place your order and allow us 2-3 hours to have your order ready for pick-up.

 

Do you ship to Alaska? Hawaii? Canada?

Yes. Please call us to place your order so we can explain the shipping options and related charges. We cannot process orders to Hawaii, Alaska or Canada online.

 

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