Commonly asked Questions from customers:

Question: Can these motifs be repaired if some of the rope light goes out? 

Answer: In many cases yes, you can repair these by re-stringing the motif. Keep in mind, it can be very tedious and in many cases is easier to replace the whole motif. 

Question: What is the warranty for the rope light motifs and snowflakes? 

Answer: These motifs have a 3 season warranty. If you do have a sculpture arrive not in working condition or damaged, please contact our customer service team at customerservice@noveltylights.com or 1-800-209-6122 option 2. 

Question: Are all of the sculptures LED rope lights? 

Answer: We do carry a few options for incandescent rope light motifs. Click here for those options.  The rest of our options are LED. 

Question:  How do the sculptures hang? 

Answer: The rope light sculptures come with a small hanging hook for installation; however, for a more sturdy option many customers will use a heavier wire option to install the lights. 

Question:  Can these be connected together? 

Answer: These sculptures cannot be connected together and do require their own outlets or extension cord. 

Question: Can these change colors? 

Answer: We do sell one item that has the capability of changing.  Click here for that option. 

Question: Can any of the snowflakes twinkle? 

Answer: No, our rope light Snowflakes are all steady burn and do not have the capability to twinkle. 

Question: What are the different sizes that you carry in the rope light sculptures? 

Answer:  The sizes range from 12”- 60”.  We carry various options for snowflakes and have more size options for those compared to the other holiday sculptures. 

Question: Can you make custom rope light motifs? 

Answer: Unfortunately, our company does not do custom orders for rope light motifs. However; if you would like to create your own, we do sell the custom cuts in the rope light. Click here for options. 

Question: Is the rope light UV treated? 

Answer:  Yes the rope light used on the motifs is a UV treated.

Question: What is the bulb spacing in the rope light?  

Answer: the bulbs are spaced 1” apart.  

Question: What is the kelvin rating for the pure white and warm white? 

Answer:  The pure white is 3000K and the warm white is 2800K. For the incandescent snowflakes they do not have a kelvin rating but could be classified at 2700K. 

Question: How long is the power cord for these motifs? 

Answer: The power cord for these lights are 6’.