Shipping & Returns
Satisfaction Guarantee
Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, our hassle-free return and exchange policy is designed to give you peace of mind. We are committed to ensuring our products and customer service consistently meet your expectations.
UPDATED RETURN POLICY EFFECTIVE OCTOBER 1, 2024
Damaged, Non-Working, or Incorrect Product
Please inspect your order upon arrival. If your order arrives damaged, not working, or if you received the wrong product, photo documentation is required to assist with processing your claim. Our goal is to resolve the issue as quickly as possible. We will either replace the product (if in stock) or issue a full refund.
- Contact Novelty Lights within 7 days of delivery at customerservice@noveltylights.com. Provide your order number, a description of the issue, and photos of the product.
- Claims submitted after 7 days for damage will be denied.
- A shipping label will be provided at no cost to you for incorrect products. Replacements will also be shipped at our expense.
The Customer Service Team will respond accordingly to your message.
Refused Deliveries
- Orders that are refused or marked 'Return to Sender' will be subject to a 30% restocking fee.
Replacement Bulbs
Novelty Lights will replace bulbs that are damaged during shipment at no charge.
- Contact Novelty Lights within 7 days of delivery at customerservice@noveltylights.com to file a claim. Include your order number, photos of the packaging, total number of damaged bulbs, and the bulb color(s).
The Customer Service Team will respond accordingly to your message.
Return Policy
We accept returns for refunds or exchanges within 30 days from the date of purchase.
How to Return a Product for Refund or Exchange
If you are not satisfied with your purchase, you may return unused items within 30 days of purchase. The product must be in its original packaging, including all hardware, instructions, and accessories, and in an unused and undamaged condition.
If the product was damaged during delivery, not working, or you received the wrong item, please refer to the section above for specific instructions.
- Products returned after 30 days or in a damaged, incomplete, or modified state will either be returned to you at your expense or be subject to a restocking fee (up to 40%), depending on the product’s condition.
- Customers are responsible for shipping charges for returned products. Returns must be scanned by the return shipping carrier within the 30-day deadline.
- Include the original packing invoice or a printout of your order confirmation email with the return.
Ship your package to:
Novelty Lights LLC
ATTN: RETURNS
9800 E. Easter Ave., Ste. 160
Centennial, CO 80112
Exchanges
Please include on the packing slip the product SKU number and the quantity of each item you would like in exchange for the returned item(s).
- Exchanges will be processed after the original items are received. We recommend shipping your original items as soon as possible after requesting an exchange.
- Exchanged products are valued at the original order amount. No credits or discounts will be applied. If there is a price difference, we will contact you to settle the balance. Any overpayment will be refunded to your original form of payment.
- Exchanged items will be shipped at no additional charge via economy or standard ground delivery, provided the weight of the new product is similar to the original. Shipments to Alaska, Hawaii, or Canada will be charged at full shipping rates.
Please allow up to 30 days for processing your exchange. Processing times will vary during peak and off-peak seasons.
Refund Timing
- Refunds will be initiated once your item is received. The average processing time for refunds is 7 business days, though it may take up to 30 days during peak seasons.
- Refunds for returned products will be issued to the original payment method. Original shipping costs are non-refundable.
Warranty Replacements
All products sold by NoveltyLights.com come with a warranty, which can be found in the product overview or specifications on the product page. For warranty-related issues, please contact the Customer Service Team at customerservice@noveltylights.com or by phone at (800) 209-6122, Option 4.
It is recommended to troubleshoot before contacting us. Check and replace fuses or batteries, tightening or replacing removable bulbs, as these are often simple fixes for non-working products.
- We require photo documentation of the non-working product (e.g., lights plugged in) to assist with processing your warranty claim. Include your order number, shipping address, description of the issue, and photos in the email.
The Customer Service Team will respond within 72 hours.
Hour Ratings for Product Lifespan
Lighting products often feature a bulb lifespan rating, which indicates average life expectancy under controlled laboratory conditions. This rating is not a warranty. Incandescent decorative lighting typically has a shorter lifespan compared to LED lighting due to differences in technology and energy usage.
Seasonal Use and Warranty
90-Day Seasonal Use Products
Seasonal products are intended for display for up to 90 days. They should be stored after seasonal use to ensure longevity. Continuous use throughout the year may result in excess wear and tear, reducing product lifespan.
1-Year Warranty Lighting Products
Products designed for 90-day seasonal use come with a 1-year warranty. This covers defects or issues within the one-year timeframe, but only for regular use during the designated 90-day period.
3-Year Warranty Lighting Products
Products designed for 90-day seasonal use come with a 3-year warranty. Like the 1-year warranty, this covers defects arising within the three-year period for the intended 90-day usage per season.
Warranties do not apply to products that have experienced normal wear and tear, vandalism, accidents, neglect, abuse, misuse, Acts of God, or use for unintended purposes. Any modifications made to the product will void the warranty.
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